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Recognizing Business Inefficiencies

Have you recently implemented a new software system only to discover that it doesn't meet your objectives or created limitations you didn't anticipate?  For many organizations, the decision to cut its losses and abandon a bad idea is difficult to make.  Often times, businesses will endure great frustrations and costly […]

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Sales Profitability Intelligence: Pursuing Innovation and Growth, While Improving Risk Mitigation

Businesses around the world are being forced to balance the pursuit of innovative growth opportunities with the increasing risks associated with pursuing them. While many governments are being compelled to employ dramatic austerity measures to reverse devastating cash flow problems, businesses have adopted conservative budgetary approaches to protect precious assets […]

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Incentives – when Close Enough is not Good Enough

As a sales organization, finance group or HR department, can you quantify the value of variable pay for company employees? While more and more companies are moving to one type of variable pay or another (commissions, bonuses, rewards, etc.), more often than not, our experience confirms that most managers and executives […]

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Getting Back to the Basics

By now, you are probably aware that CRM stands for customer relationship management. You probably also know that it's usually something that your entire company not only can benefit from, but should be utilizing on the whole as a strategy. An effective CRM is going to combine every bit of […]

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Customer Satisfaction

If you are a business that sees your client base as the number on priority, you realize that your customer relationships all hinge on being able to make certain calls. From forecasting sales by your representatives, to sales management, there are critical things that go into making a business run […]

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To The Cloud With a Quickness

We have discussed how use of cloud computing services is important to help your customer service professionals and sales teams to have all the information they need, quickly. Additionally, these services bolster help desks and reporting systems by allowing companies to better access many applications that are not only supported […]

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Pairing Social Media Powerhouses With CRM

You have likely noticed that the inevitable pairing of customer relationship management and social media. There are so many options for marketing and information gathering in social sites like LinkedIn, Twitter and Facebook that the possibilities are nearly endless. Such sites offer a terrific way to not only reach your […]

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Customer Relationship Management Is On The Upswing

Since the very beginning, customer relationship management, or CRM has been an ever evolving area of technology in which many companies have found exponential benefit. Its uses have grown well beyond just keeping contacts in order and have grown into helping to fully automate many facets of business. The benefits […]

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Cloud Customer Service

When your company utilizes cloud based customer service applications, it can then update the call center capabilities in some innovative ways. You no longer have to have your call center representatives dealing with a bunch of different spreadsheets or databases and this makes everything much more efficient. When your call […]

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Customer Relationships and Synergy

You may be familiar with the concept of synergy and how that impacts your day to day business operations. With the current market environment being the way it is, and in any economy, it is vital that solid relationships with customers and clients are forged. These are all things that […]

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Company Wide CRM

Customer relationship management is an important business strategy that is made just to reduce your costs and help improve your profits. This works on many levels, first, by organizing your entire infrastructure, but then on into helping to nail down customer loyalty. In its purest sense, a great CRM is […]

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Leveraging Social Media and CRM

At some point or another, we have all been put on hold. Nobody likes waiting, and really, who has the time or even the patience to wait to get the answers we need? This is actually just the thing that companies must consider when choosing a customer relationship management system. […]

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Automated Digital Marketing

Social media is booming, there is no doubt about that. Along with mobile networking as well as peer to peer review sites, users are more able than ever to not only get information on the brands, products and services they want, but to make use of that. Often, these same […]

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Advantages of Mobile CRM

Most people don't realize it but mobile is a great way to build the database for your CRM solution. Any database that includes the client base's mobile info is going to be that much more strong than those that do not. This is at the very least, an extra point […]

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Become a Sales Leads Leader

Any business knows that sales leads are the way to profit. You have to nurture those new leads, develop them so that you can ultimately capitalize on them and have things moving smoothly. If the information that you gather on sales leads isn't managed and finely organized, they may be […]

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Mobile Enabled CRM: The Solution To On Site Sales and Customer Service

Your on site staff, field sales and technicians all carry one common goal. They are there to address and resolve any customer service issues that may arise as quickly as possible. However, if your staff doesn't have immediate access to a complete array of information, making an informed decision while […]

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CRM and The Social Media Boom

Customer satisfaction is an integral part of company growth and success. Customer relationship management (CRM) systems offer businesses a way to keep current customers satisfied, as well as a way of finding new customers. Social networking can play a huge role in both these endeavors as it is one of […]

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Sales Revenue and Customer Relationship Management

If you're in business you know that your customers should be your number one priority. Sales management is the cornerstone of all customer relationships and it's important that representatives are able to use the client knowledge and experience they have for better sales projections. So, what this means is that […]

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What Do You Need in a CRM?

If you've been looking for a CRM, there are a few things that you should be looking for. For instance, your hosting needs should be one of the first areas you look into. Your business may need a hosted system, or it may be able to work with a locally […]

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Cloud On The Rise

Any time you read through any given business periodical, you'll note that there is a vast discussion going on about “cloud computing”. We have discussed it here quite a bit recently as it is definitely a trending business tool that has a great deal of merit. As with any other […]

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