(see Endorsements as well)
After using your incentive management application, Glocent, for the past 8 months, I am pleased to inform you that our entire sales staff loves the new system. They are excited about having so much reliable information available to them so quickly and easily.
In addition to Glocent’s ability to fully support Canpar’s sales incentive process, we realized an immediate return on our investment through the system’s capability to bring real-time transparency and accuracy to what is recognized as a very complex business process. Some processes that were very labor intensive now take a fraction of the time to complete. After exploring other incentive compensation management solutions, and having had the opportunity to use Glocent, we are confident that we made the right decision.
I also want to express our appreciation for the professionalism expertise your staff demonstrated both during and after the implementation. It is clear that your project team has a firm grasp of the challenge that comes with automating sales commission payments. Because of their experience and skills, your implementation team was able to quickly understand our specific needs and desires, and then deliver on everything that we were promised. You not only met our expectations, but exceeded them.
It has been a pleasure doing business with your company. We look forward to working with you for many years to come. Please fill free to refer any potential clients to me for my personal endorsement.
Vice President, Sales and Customer Service
Canpar Transport L.P.
Crosby first engaged with Glocent’s Tim Metzer when evaluating incentive compensation management (ICM) products in the market space. In line with the company’s objective, we were looking for an innovative product with exceptional in depth analysis capabilities and deep ICM knowledge to back this offering up. Right from the outset, Glocent proved themselves to be ahead of the game.
They arrived on-site to find an organization going through a significant business transformation. Throughout the two day, on-site,fact finding workshop, it became very clear that Glocent’s staff were subject matter experts. Information gathered at this stage proved to be invaluable as a baseline, but also challenged our organization to see if there was better way of working. And there was.
Through a process of challenge and collaboration in a market space where Glocent had to learn-and learn quickly, the capabilities and professionalism of Glocent impressed not only the engagement team but also the business users and senior management, who saw further opportunities to leverage the Glocent platform and Glocent’s expertise.
The engagement took longer than we had originally planned, through no fault of Glocent. This was due to the additional value that we did not anticipate as we implemented Glocent. It became apparent that we could also use the information contained within Glocent to capture accurate, timely management information. This facilitated improved business planning, enabled the effectiveness of sales strategies to be monitored very closely and was invaluable with operational activities, which previously had been a manual process. The ROI was immediate (reducing quarterly business activities from 4 weeks of effort to 4 days).
I Would have no hesitation in engaging with Glocent in and around the ICM space and I look forward to working with Glocent again.
Crosby Asset Management
On behalf of everyone at Foundation Partners Group, I want to convey to you how impressed we are with your Glocent application and your incredible staff. Your team’s skills and expertise, coupled with Glocent’s remarkable functionality, helped us transform what was once a time consuming and cumbersome process into an automated, auditable and reliable business asset. Your staff’s analysis of our processes and input data produced significant insight into our business activities, and in turn, tangible value to our company.
Based on the value we have realized by adopting the Glocent solution, we are very pleased with our decision to select it over other incentive compensation management applications. Glocent’s ability to effectively accommodate our complex commission plans and product variables has significantly streamlined our incentive management process. The transparency we have gained into the details of our source data, and the reduced time it takes for us to calculate, audit and report on our commission payments, allowed us to achieve an almost immediate return on our investment.
Throughout the implementation process, your staff demonstrated exceptional professionalism. Given the complex nature of incentive management, and the effort required to gain a full understanding of all the transaction details that impact our commissions, I was especially appreciative of the manner in which your team managed Glocent’s deployment. It was a pleasure to work with them.
Director of Operational Support
Foundation Partners Group, LLC