Contact Us

My primary role is…

Customer Relationships and Synergy

You may be familiar with the concept of synergy and how that impacts your day to day business operations. With the current market environment being the way it is, and in any economy, it is vital that solid relationships with customers and clients are forged. These are all things that savvy businesses know. Combining both synergy and effective management of customer relationships from start to finish can definitely be the way to promote both. The businesses that do not do well with maintaining customer relationships typically did not just decide that customer service was an area they should fall behind in. Actually, the most common reason for failed customer relationships is a lack of organization within the company itself. Not having any way to keep track of your data and your customer information can play a big factor in this. Contact management and sales force automation are two solutions to this problem, but it can be more all encompassing than that. Cloud computing has definitely changed the way many companies are using synergy to their best advantage in customer relations. Getting it all organized, and more importantly, accessible to those who need it and can make the best use of it- these are all advantages with very little downside.  From start to finish you can automate nearly every aspect of your sales and client acquisition process, which is a great beginning. However, you can also continue to organize and manage this information to better leverage longer term client and customer relationships. Getting new customers is made easier, but also, keeping them is simplified. There are two types of CRM solutions you may be considering. On demand and more traditional software. Which your business utilizes best is really going to depend on your businesses' needs and goals. When there is talk of “The Cloud” you should know that all this refers to is the internet itself, where information is readily available at the touch of a button: and your business can certainly use that to its best advantage to improve customer relationships, smooth the sales process, and even organize other facets of your company. On demand CRM offers greater accessibility because you can use it on any mobile device, as long as there is an internet connection. From the home office, to the coffee house across the country, that information is there when your sales force needs it.

Transparency at the speed you do business!