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Recognizing Business Inefficiencies

Have you recently implemented a new software system only to discover that it doesn't meet your objectives or created limitations you didn't anticipate?  For many organizations, the decision to cut its losses and abandon a bad idea is difficult to make.  Often times, businesses will endure great frustrations and costly […]

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Sales Profitability Intelligence: Pursuing Innovation and Growth, While Improving Risk Mitigation

Businesses around the world are being forced to balance the pursuit of innovative growth opportunities with the increasing risks associated with pursuing them. While many governments are being compelled to employ dramatic austerity measures to reverse devastating cash flow problems, businesses have adopted conservative budgetary approaches to protect precious assets […]

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Incentives – when Close Enough is not Good Enough

As a sales organization, finance group or HR department, can you quantify the value of variable pay for company employees? While more and more companies are moving to one type of variable pay or another (commissions, bonuses, rewards, etc.), more often than not, our experience confirms that most managers and executives […]

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Getting Back to the Basics

By now, you are probably aware that CRM stands for customer relationship management. You probably also know that it's usually something that your entire company not only can benefit from, but should be utilizing on the whole as a strategy. An effective CRM is going to combine every bit of […]

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Customer Satisfaction

If you are a business that sees your client base as the number on priority, you realize that your customer relationships all hinge on being able to make certain calls. From forecasting sales by your representatives, to sales management, there are critical things that go into making a business run […]

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To The Cloud With a Quickness

We have discussed how use of cloud computing services is important to help your customer service professionals and sales teams to have all the information they need, quickly. Additionally, these services bolster help desks and reporting systems by allowing companies to better access many applications that are not only supported […]

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Pairing Social Media Powerhouses With CRM

You have likely noticed that the inevitable pairing of customer relationship management and social media. There are so many options for marketing and information gathering in social sites like LinkedIn, Twitter and Facebook that the possibilities are nearly endless. Such sites offer a terrific way to not only reach your […]

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Customer Relationship Management Is On The Upswing

Since the very beginning, customer relationship management, or CRM has been an ever evolving area of technology in which many companies have found exponential benefit. Its uses have grown well beyond just keeping contacts in order and have grown into helping to fully automate many facets of business. The benefits […]

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Cloud Customer Service

When your company utilizes cloud based customer service applications, it can then update the call center capabilities in some innovative ways. You no longer have to have your call center representatives dealing with a bunch of different spreadsheets or databases and this makes everything much more efficient. When your call […]

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Customer Relationships and Synergy

You may be familiar with the concept of synergy and how that impacts your day to day business operations. With the current market environment being the way it is, and in any economy, it is vital that solid relationships with customers and clients are forged. These are all things that […]

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