Incentives – when Close Enough is not Good Enough

As a sales organization, finance group or HR department, can you quantify the value of variable pay for company employees? While more and more companies are moving to one type of variable pay or another (commissions, bonuses, rewards, etc.), more … Continue reading →

Getting Back to the Basics

By now, you are probably aware that CRM stands for customer relationship management. You probably also know that it’s usually something that your entire company not only can benefit from, but should be utilizing on the whole as a strategy. … Continue reading →

To The Cloud With a Quickness

We have discussed how use of cloud computing services is important to help your customer service professionals and sales teams to have all the information they need, quickly. Additionally, these services bolster help desks and reporting systems by allowing companies … Continue reading →

Pairing Social Media Powerhouses With CRM

You have likely noticed that the inevitable pairing of customer relationship management and social media. There are so many options for marketing and information gathering in social sites like LinkedIn, Twitter and Facebook that the possibilities are nearly endless. Such … Continue reading →

Customer Relationship Management Is On The Upswing

Since the very beginning, customer relationship management, or CRM has been an ever evolving area of technology in which many companies have found exponential benefit. Its uses have grown well beyond just keeping contacts in order and have grown into … Continue reading →

Cloud Customer Service

When your company utilizes cloud based customer service applications, it can then update the call center capabilities in some innovative ways. You no longer have to have your call center representatives dealing with a bunch of different spreadsheets or databases … Continue reading →

Customer Relationships and Synergy

You may be familiar with the concept of synergy and how that impacts your day to day business operations. With the current market environment being the way it is, and in any economy, it is vital that solid relationships with … Continue reading →

Company Wide CRM

Customer relationship management is an important business strategy that is made just to reduce your costs and help improve your profits. This works on many levels, first, by organizing your entire infrastructure, but then on into helping to nail down … Continue reading →

Leveraging Social Media and CRM

At some point or another, we have all been put on hold. Nobody likes waiting, and really, who has the time or even the patience to wait to get the answers we need? This is actually just the thing that … Continue reading →

Customer Satisfaction

If you are a business that sees your client base as the number on priority, you realize that your customer relationships all hinge on being able to make certain calls. From forecasting sales by your representatives, to sales management, there … Continue reading →

Automated Digital Marketing

Social media is booming, there is no doubt about that. Along with mobile networking as well as peer to peer review sites, users are more able than ever to not only get information on the brands, products and services they … Continue reading →

Advantages of Mobile CRM

Most people don’t realize it but mobile is a great way to build the database for your CRM solution. Any database that includes the client base’s mobile info is going to be that much more strong than those that do … Continue reading →

Become a Sales Leads Leader

Any business knows that sales leads are the way to profit. You have to nurture those new leads, develop them so that you can ultimately capitalize on them and have things moving smoothly. If the information that you gather on … Continue reading →

Mobile Enabled CRM: The Solution To On Site Sales and Customer Service

Your on site staff, field sales and technicians all carry one common goal. They are there to address and resolve any customer service issues that may arise as quickly as possible. However, if your staff doesn’t have immediate access to … Continue reading →

CRM and The Social Media Boom

Customer satisfaction is an integral part of company growth and success. Customer relationship management (CRM) systems offer businesses a way to keep current customers satisfied, as well as a way of finding new customers. Social networking can play a huge … Continue reading →

Sales Revenue and Customer Relationship Management

If you’re in business you know that your customers should be your number one priority. Sales management is the cornerstone of all customer relationships and it’s important that representatives are able to use the client knowledge and experience they have … Continue reading →

What Do You Need in a CRM?

If you’ve been looking for a CRM, there are a few things that you should be looking for. For instance, your hosting needs should be one of the first areas you look into. Your business may need a hosted system, … Continue reading →

Cloud On The Rise

Any time you read through any given business periodical, you’ll note that there is a vast discussion going on about “cloud computing”. We have discussed it here quite a bit recently as it is definitely a trending business tool that … Continue reading →

Europe Embraces CRM Solutions

Many workers and companies around the world have taken to the telecommute lifestyle. Businesses have embraced this by and large because it cuts overhead dramatically and it offers a higher quality of life for those in their employ. In no … Continue reading →

Cloud Based Advantage

You see it all the time, talk of “The Cloud” for entertainment purposes. Likely, you already utilize this technology in your personal life for email, gaming, movies, music and more. However, the Cloud is remarkably useful for business and Cloud … Continue reading →